Refund policy

Return & Refund Policy

Thank you for shopping bracelets, hand ornaments and decorative accessories at YCY. We support standard returns and exchanges under clear rules to guarantee your shopping experience. Please read the full policy carefully before submitting a return application.

1. Return Eligibility & Time Limit

1.1 Qualified standard stock items

Ordinary uncustomized bracelets, bangles and wearable ornaments can be returned or exchanged within 30 calendar days after you receive the package. The item must meet all conditions below:

Completely unworn, free of scratches, oxidation, crack, chip, discoloration or artificial damage on the surface;
Original gift box, protective packaging, product tag, material identification certificate and all matching accessories are kept intact;
No engraving, size modification, cutting, custom inlay or personalized processing has been made on the hand ornament.
1.2 Final Sale Items (Not eligible for return/exchange unless factory manufacturing defect)
All personalized customized products fall under Final Sale: engraved hand ornaments, resized bangles, bespoke carved accessories, custom personalized wearable pieces, special tailored inlay orders. Once production commences, returns are rejected unless confirmed inherent factory flaws.
1.3 Exclusions that cannot be returned
Products damaged by improper wearing: accessories cracked by collision, surface corroded by perfume, lotion, seawater or chemical products, artificially scratched surface, loose decorative pieces lost caused by daily wear. These situations do not support free return or full refund.

2. Complete Return Process

2.1 Submit return application: Contact official customer service via website contact form, provide your full order number, clear photos of the item and specific return reason.

2.2 Await official approval: Our team will review your application within 2 working days and send you official return address, packaging requirements and operation guidelines by email.

2.3 Responsible for return shipping cost: Customers bear all return logistics fees, unless the item delivered is factory defective, wrong size, wrong material or shipped incorrect goods on our side.

2.4 Package requirement: Use shockproof soft packaging to wrap bracelets and hand ornaments to avoid breakage during transit; we suggest purchasing shipping insurance for high-value wearable accessories.

3. Refund Processing Rules

3.1 Inspection confirmation: After we receive and inspect your returned ornament to confirm it meets return standards, we will start the refund process within 5–7 business days.

3.2 Refund path: Funds will be returned to your original payment account (credit card, PayPal and other official payment channels only).

3.3 Partial refund scenario: If the returned hand ornament has slight wear, scratch or missing original accessories, we will deduct corresponding depreciation cost and issue partial refund after communicating with you in advance.

3.4 Rejected refund: If the returned product has obvious man-made damage, missing certificates or customized processing traces, we will send the item back to you at your cost without any refund.

4. Exchange Service Rules

4.1 Exchange is available within 30 days only for defective, mis-delivered standard stock bracelets and hand ornaments. Customized final sale items do not support exchange.

4.2 To apply for exchange, send clear defect photos to customer service for verification. We will arrange a brand-new replacement item after receiving and inspecting your returned product.

4.3 If the target exchange product has price difference, you need to make up the balance or receive corresponding partial refund separately.

5. Warranty Exception Statement

Our return policy does not cover normal natural material characteristics: slight natural inclusion, tiny mineral texture, minor color difference between individual bracelets and hand ornaments. These inherent natural features of raw materials are not defined as product defects and cannot be used as grounds for return or compensation.