Shipping policy

Shipping Policy

1. Order Processing Time

All bracelet, bangle and hand ornament orders will be processed within 1–3 working days after successful payment. Custom carved and personalized wearable accessory orders require 5–7 working days for handcraft production before shipment. We will send you shipment notification and tracking number once goods depart our warehouse.

2. International Shipping Delivery Time

Standard international shipping to Spain and European countries takes 10–25 business days after dispatch. Remote areas may face 3–7 days extra delivery delay due to local logistics distribution. We do not guarantee fixed delivery date affected by customs clearance peak season.

3. Shipping Cost Standard

Free standard international shipping is available for orders over [fill your threshold amount] EUR. Orders below this threshold will generate a fixed flat-rate shipping fee displayed at checkout page. Expedited express shipping option is available with extra premium freight.

4. Customs & Import Tax

Buyers are responsible for local import duty, VAT and customs clearance fees generated upon arrival in Spain or European destination countries. We cannot cover customs tax for orders. If goods are detained by customs due to buyer’s incomplete information, we will not bear re-delivery or return shipping cost.

5. Lost & Damaged Parcel Claim Rule

All high-value bracelets and hand ornament parcels are insured during transit. If your package is confirmed lost or severely damaged by logistics company, you may apply for compensation by providing official logistics damage certificate within 15 days after delivery deadline. Compensation upper limit equals the order actual payment amount. Claims submitted after time limit will not be accepted.

6. Delivery Address Responsibility

You must fill in accurate, complete delivery address and contact phone number at checkout. We take no responsibility for lost, returned or undeliverable parcels caused by wrong address, invalid contact information or missed delivery calls. Secondary re-delivery freight shall be borne by customers.